LEVEL 1 Do you have questions about the certificates, diplomas, or degrees we offer? Prerequisites for a course? How to get a tutor? How to order your textbook? If you need answers to these questions or similar ones, call the KYVC Help Desk toll free at 877-740-4357 on Mondays through Fridays from 8 AM to 9 PM and on Sundays from 3-9 PM. The Help Desk can help you with the following topics: Logon Procedure Changing an e-mail address Explaining Home College Placement and Assessment Requirements Textbook Acquisition Online tutoring Financial Aid Dropping and adding classes Accommodations for students with disabilities Library materials Veteran's Affairs Transcripts Grades Course Prerequisites Online certificates, diplomas, and degrees LEVEL 2 Level Two advising is invaluable to your educational success because at this point you will create an academic plan with your advisor. Your advisor will ask you a series of questions concerning your interests, your goals, help you assess your strengths and areas for improvement, and will help you chart a plan to help you reach your goal in a timely manner. Here's how it works: Once you complete the online New Student Application, your information will be transferred to your Home College. The distance-learning advisor from your Home College will contact you via e-mail to start the advising process. If for some reason, you do not receive a contact call or e-mail message from your advisor, e-mail the advisor yourself. A complete list of distance learning advisors and their home colleges is found in the "College Contact Numbers". LEVEL 3 Level Three advising is easily accessed through your advisor. If you need career counseling or personal counseling in the realms of stress, time management, self-assertion, etc., your academic advisor will know how to direct you. Please ask. Let your academic advisor be your map through college.